FAQs

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Why should my children dress in their pajamas?

In the story, all the children taking this magical train ride are awakened from their beds on Christmas Eve. Join the fun by bringing your children in their pajamas. Adults are also welcome to join in on the fun.

If I haven’t read the book or seen the movie will I still have a good time?

Yes, you can read along or just listen as we read the story book on our train ride to the North Pole. But, if you have read the book or seen the movie you should feel like you’ve just stepped off the pages…as we recreate the story with your child as a part of the cast.

Where can I buy a copy of the movie or story book in advance?

Some railroads will take orders for merchandise at the time of the reservation. During THE POLAR EXPRESS™ Train Ride, please stop by the gift shop for books, videos, games, and other holiday gift ideas.

How long is the train ride?

Trip lengths vary by location, but are generally no less than 60 minutes and no longer than 75 minutes per round trip.

Will I get to meet the conductor of the train?

Yes, he will call “All Aboard” when the train is ready to leave the station. There will be other storybook characters on board the train as well, so you won’t want to miss this exciting train trip.

Will my child get to meet Santa personally?

Yes, Santa will make an appearance at the North Pole and board the train. There may also be photo opportunities with Santa. Please inquire at participating railroads.

Will there be other things to do at the train station?

Yes, activities vary by location. Please inquire with each individual railroad as to what activities will be taking place.

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